Consumer protection: changes in legislation

State legislation will in the coming days become a new basis for consumer protection, bringing Greek law into line with European law.

The new system will be another tool price containment and consumer protectionas it provides a “brake” against abusive general terms of trade, duty to disclose prices, protection against unfair commercial practices, and strengthening of consumer rights, reports

The main objectives of the Consumer Protection Bill are:

  • increasing the transparency of transactions between business and consumer,
  • imposing additional obligations on online markets (trading platforms),
  • ensuring the protection of the rights of consumers of digital services,
  • strengthening the legal framework and sanctions.

What does this mean for consumer protection?

  • The scope of sanctions (fines) imposed on merchants in case of non-compliance with their obligations for discounts, promotions and illegal work on Sundays has been tightened.
  • A commercial practice is considered misleading if it may lead the consumer to make a decision about a transaction that he or she would not otherwise take, and this practice includes, among other things, any commercial promotion of a product as being identical to that sold in other Member States of the European Union. , while the goods in question have a clearly different composition or characteristics, unless justified by legal and objective factors.
  • The consumer is given the opportunity, in case of unfair commercial practice, to demand a price reduction or termination of the contract.
  • Вводятся новые определения цифровых услуг, онлайн-рынка, поставщика онлайн-рынка, совместимости, возможностей и функциональной совместимости (επιγραμμική αγορά, τον πάροχο επιγραμμικής αγοράς, τη συμβατότητα, τις δυνατότητες λειτουργίας και τη διαλειτουργικότητα).
  • Changes have been made to the requirements for providing information (applies to remote and out-of-store purchases).
  • Special information obligations are introduced for the supplier under contracts concluded on Internet exchanges regarding consumer information.
  • It is planned to extend the current service withdrawal period from 14 to 30 days (for contracts for travel packages, excursion services).
  • The obligations of the supplier and the consumer are defined when the latter refuses remote or out-of-store purchases.
  • Exceptions are the right of the consumer to withdraw from the above purchase agreements.
  • The scope of administrative sanctions imposed for violations related to consumer protection has been redefined, with an increase in the amount of fines imposed, etc.
  • Various issues related to the protection of a minor consumer are regulated (issuing a Code of Conduct and imposing sanctions on companies in case of its violation, determining bodies for conducting inspections and imposing sanctions, etc.)

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