Artificial intelligence now in Greek banks

The use of artificial intelligence in the banking system is designed to enhance the digital transformation of financial institutions.

Initial application of artificial intelligence will allow banks to improve communication and relationships with their customers, said Dimitris Pavlakis, a consultant in training bank executives and a former ombudsman for banking and investment services. At the same time, with the help of machine learning and natural language algorithms, banks will be able to recognize and interpret the needs of their customers, offering them personalized financial solutions and advice.

In the same time artificial intelligence will provide automatic processing and execution of transactionssaving time and costs for customers and bankers. which will also help strengthening security in the banking sector. In particular, by analyzing large amounts of data, AI will recognize patterns and anomalies in transactions, potentially identifying fraud, as well as take proactive measures to protect bank customers.

Artificial intelligence – risks in the banking sector
There are many risks behind the use of artificial intelligence in the banking sector. One of the main ones iscustomer privacy protection, since artificial intelligence requires the collection and analysis of large amounts of personal data. According to Dimitris Pavlakis, such a case requires strict protection and security measures.

Besides the use of AI can increase the risk of cyber attack and data loss. Therefore, protection systems are considered necessary to deal with such incidents as well as to correct any problems.

Artificial intelligence – work and the role of education
According to Dimitris Pavlakis, with greater use of technology and automation of certain tasks, there is risk of job loss in certain professional areas of the banking system. However, he notes that the need for personal contact between a bank client and his banking consultant will never disappear. time to keep a job.

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