Passenger rights are changing: what is provided for the transportation of bags on wheels (for huskies) and baby strollers

By a ministerial decision signed by Deputy Minister of Transport Christina Alexopoulou, changes were made to the Regulations on the rights of public transport passengers using buses, trolleybuses, metro, and trams.

Bfines have been increased and compensation for violations of the rights of persons with disabilities was introduced to prevent cases of discrimination against people with limited mobility. The most important changes adopted are:

• Refusal to board, book, issue, or provide a ticket to a disabled person: compensation from 30 to 200 euros.
• Late response to a complaint from a citizen (disabled person) about a violation of his rights: compensation from 30 to 100 euros.
• An administrative fine of 2,000 to 2,500 euros in case of non-payment of compensation for damage – damage to a wheelchair or other mobility aids.

Also provided:

• Facilitating the process of replacing the ATH.ENA Card in case of loss, theft or invalidity of the travel ticket.
• Improving the information provided to the public through digital tools and applications.
• Establishing an obligation for passengers not to abuse or cause damage to the equipment of the automatic fare payment system and to comply with the rules for correct passage through the entrance and exit gates of metro and ΗΣΑΠ stations.
• As an alternative (to the right to compensation), the injured citizen may choose to provide an appropriate amount of compensation products (free travel).
• Possibility of transporting an electric scooter (e-scooter).
• Installing on buses the maximum number of strollers for babies, bicycles, e-scooters, wheeled bags for shopping – to the market, supermarket, etc. – 2 per vehicle.

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